■CX = Customer experience
顧客体験は、商業においては組織と顧客が接点を持つ期間中の一連の交流の結果、顧客が得る認識である
It is is a totality of cognitive, affective, sensory, and behavioral consumer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages.
コメントをお書きください